Privacy Policy Notice


(a) this notice

This statement is made by Right Guide Medical Tourism (also known as "Right Guide", "we", and "us") and is meant for visitors, customers, partners, and other third parties who are not linked with us or our platform. Definitions of terminology used in this notice are provided in Section “M” below.

We are committed to safeguarding the privacy of those who use our website since it is important to us. To better help you understand what personal data is collected, how it is stored and processed, and what happens to it when you use our website (the "Site"), we have developed this privacy notice ("Notice") .

(b) the gathering of personal information

No matter who you are (a visitor, customer, partner, or representative), we may gather the following three types of personal information:

  • Automatically collected personal information.

  • Personal information you give us as a visitor, client, or business partner.

  • We also get personal information from other sources.


  1. Automatically collected personal data (applicable to all users): 

We may obtain personal information about your device, including your IP address, location, browser type, version, and operating system, as well as information about your visits to and use of this site, such as the website's referral source, visit duration, and browsing patterns, as well as information obtained through cookies and other similar technologies (provided your consent is always obtained).

  1. Personal information you give us voluntarily as a visitor:
    When you contact us, we may gather information such as your name, email address, and mobile number.

  2. Personal information you voluntarily give us as a customer:
    We may obtain your account information when you register on our website, such as your name, email address, mobile number, and country, as well as personal information pertaining to the services you use or transactions you conduct on our website, such as your name, address, and phone number. Your phone number, email address, payment card information, information in any emails or messages you provide to us through our website, and any other personal information you send to us.

  3. Personal information you give us as a partner:
    When you join as a partner with us, we may gather or access your contact information, such as name, email, mobile number, website, and company type.

  4. Personal information about representatives that has been given to us:
    In accordance with the agreements we (Right Guide) have with our partners, we get the information required for our customers and visitors to choose the best hospital and expert. Contact information for Representatives, including name, email, location, profile photo, credentials, and information on scientific activity, may be gathered or obtained.

  5. Personal information we acquire from other sources:
    In addition to the information we gather through the website, we may also gather or obtain personal information from other sources, such as medical providers, which may include trip information, payment details, and other pertinent information.

Before you give us another person's personal information, you must get that person's consent to share it with us and have it processed in compliance with this notice.


(c) Personal Data Use

We may process your personal data in certain situations: If you have given us your previous, explicit consent; if the processing is necessary to carry out a contract between you and us; or if the processing is mandated by law. If you have a legitimate interest in the processing because it is necessary for the management, operation, or delivery of our services. Your personal data may be used, processed, and stored for the following reasons:

  • Make our website more relevant to you by customizing it.

  • Give details about our services.

  • Give you access to the services on our website.

  • Check that the rules regulating the use of our website are being followed.

  • Keep our website secure and protected from fraud.

  • Adhere to the law's requirements for compliance with the law.

  • Sending you marketing materials via email or other similar technology about our company (you can tell us at any time if you no longer need these marketing communications).

  • Send you email notifications that you've asked are sent specifically to you.

  • Send you bills, statements, and payment notices while also requesting money from you.

  • Addressing questions and grievances you may have or that others may have about you on our website.

We will obtain your permission before using your data for any other reasons if we need to. Your personal information won't be given to any third party, without your express permission, in order to serve their direct marketing efforts.


(d) Cookies

When you visit a website, text files called cookies may be saved on your computer or another device. They help websites remember your login information and track your online activities. Cookies come in two varieties: persistent and session.

Unless erased by the user before the set expiration date, a persistent cookie is saved by a web browser and is valid until that time; On the other hand, a session cookie is only valid for the duration of the user's session, which ends when the web browser is closed. Cookies typically do not contain any information that may be used to personally identify a user, but we may link the personal information we have on file for you with information found in and collected via cookies.

Cookies may be used by us to recognize repeat visitors, enhance the functionality and usability of our website, cater our website and products to your needs and preferences, handle order processing, examine how users use our website, and create anonymous and aggregate data. Cookies could gather the following information:

  • The internet page that directed you to us.

  • Web pages on our site that you have viewed.

  • Advertisements that you have seen and clicked while on our site.

  • Language preferences in the browser.

  • Web beacons, commonly called "tracking pixels," are another tool we use to gather data.

According to their settings, the majority of Internet browsers allow cookies automatically. Your browser's settings allow you to either refuse all cookies or receive a warning before accepting them. Using our website may be impacted if cookies are disabled.

When you first visit our website, you agree to our use of cookies in accordance with the terms of this notice, allowing us to use cookies each time you visit our website.

Please be aware that the Privacy Policy governs the processing of your personal data for cookies and other reasons.

(e) Disclose personal information to third parties

To the extent deemed reasonably necessary for the reasons outlined in this notice, we may share your personal information to any of our employees, officers, insurers, professional advisers, or agents.

Your personal information may be disclosed 

  • If we are forced to by law.

  • With relation to any current or potential legal actions.

  • To substantiate, enforce, or protect our legal rights (including providing information to others for the purposes of fraud prevention and credit risk reduction).

  • To the buyer or potential buyer of any company or asset we are selling or want to sell.

  • To anyone who we logically believe may request disclosure of that personal information from a court or other competent authority where, in our logical opinion, such court or authority would be logically likely to order disclosure of that personal information. 

  • To outside service providers. 

  • With your permission.

We won't share your personal information with third parties unless otherwise stated in this notice.


(f) Transfer of personal data internationally

Because of the global nature of our business, it may be necessary for us to transfer your personal information to nations with laws and standards for data protection compliance that differ from those in your home country. We rely on Standard Contractual Clauses for sending your personal information to recipients outside the EEA who are not subject to the same laws governing personal data protection.


(g) Personal Data Retention

We make every effort to process your personal data within the shortest time frame required for the reasons outlined in this notice. The parameters we will use to determine how long we store your personal data are listed below:

  1. For as long as we have an ongoing relationship with you (for instance, as long as you use our services), or for as long as your personal data is required in connection with the legal purposes listed in this notice, we will keep copies of your personal data in an identifiable form (for example, Where your personal data is included in a contract between us and your service provider).

  2. Duration: 

  1. Any statutory limitation term that is relevant (meaning any period during which any person may have a legal claim against us in relation to, or may relate to, your Personal Data).

  2. An additional two (2) months following the conclusion of the applicable limitation period (so that if a person submits a claim at the end of the limitation period, we will still have a reasonable time to identify any personal data relevant to that claim).

  1. In addition, should there be any pertinent legal claims, we reserve the right to continue processing your personal data for any further time frames required in connection with those claims.

Except where we are obligated to evaluate your personal data in connection with a legal claim or a legal duty, we will restrict the processing of your personal data to storage and retention within the times specified in paragraphs (2/a) and (2/b) above.

We shall either permanently delete or destroy the relevant personal data, or anonymize the relevant personal data, after the periods in paragraphs (1) and (2) above have ended, to the extent applicable.

(h) Personal data security

We commit to protecting your personal information and preventing its loss, abuse, or alteration by taking all necessary precautions. We promise to keep all of the personal information you give us on our secure (firewall and password secured) servers. Through our website, all electronic financial transactions are secured by encryption technology.

By accepting this notice, you agree that data transfer via the Internet is inherently insecure and that we are unable to ensure the security of such data. You are in charge of protecting the privacy of the password you use to get onto our site. Never will we request your password from you (except when you log into our website).


(i) updates to this notice

To reflect changes in our procedures for processing personal data, this notice may occasionally be changed or updated, unless otherwise required by law. We advise you to carefully read the Notice and to frequently check this website for any updates made in compliance with its conditions. If this notice is changed, we could email you to let you know.


(j) Your legal rights

You may have a number of rights in connection to the processing of your pertinent personal data, according to applicable law, including:

  • The right to withhold your personal information from us (however, please note that we may not be able to provide you with the full benefit of our website or services if you do not provide us with your personal data).

  • The right to seek copies of, or access to, your pertinent personal data, as well as information about their nature, processing, and disclosure.

  • The right to request that any inaccurate information about you that is relevant be corrected.

  • The right to request, on the basis of legal justification, either the deletion of your pertinent personal data or a restriction on how they are processed.

  • The right to object to how we or someone acting on our behalf processes your personal data on the basis of reasonable grounds.

  • The right to request, to the greatest extent possible, that certain of your pertinent personal data be transmitted in a structured, widely-used, and machine-readable manner to another controller.

  • When we process your relevant personal data with your consent, you have the right to revoke that consent at any time (while keeping in mind that doing so will not affect the legality of any processing done up until the time we received notice of your withdrawal or prevent us from processing your personal data on any other legitimate grounds).

  • The right to file complaints with a data protection authority over how we or someone acting on our behalf processed your pertinent personal data.

Before we can enforce these rights, we might require identification from you. If your request calls for the proof of additional facts (for instance, to ascertain whether any processing would be against the law), we will look into it as soon as is reasonably possible before deciding what course of action to take.

(k) External Websites

Links to and descriptions of third-party websites can be found on our website. The privacy policies and practices of third parties are beyond our control and we disclaim all liability in connection therewith.


(I) updating personal information

If any of the personal information we currently have on you needs to be updated or corrected, kindly let us know.


(M) Definitions

  • A "cookie" is a little file that websites place on your computer or other device when you visit them (including our Sites). Web beacons and transparent gifs are examples of similar technologies that are referred to as "cookies" in this notice.

  • "Personal data" is any information that relates to an individual or that can be used to directly or indirectly identify that individual, particularly when used in conjunction with one or more characteristics that are unique to that individual's physical, physiological, genetic, mental, economic, cultural, or social identity.

  • "process" or "processing" is any action conducted on personal data, whether manually or through automatic methods, including collection, recording, organization, structuring, storage, configuration, change, retrieval, consultation, use, or disclosure. By sending, publishing, or otherwise making them accessible; or by altering, collecting, limiting, erasing, or destroying them.

  • "relevant personal data" is personal information that we are in control of. It specifically excludes any personal information for which we are not the controller.

  • “Standard Contractual Clauses” means the standard transfer clauses adopted by the European Commission or by a data protection authority and approved by the European Commission.

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